Started in 1997 by a Wichita Kansas Chiropractor, Pro-Tec-Online.com has grown from a small Midwest company to a worldwide supplier of medical products. Now a part of Pain Reliever Stores L.L.C. the goal of our company is to provide extra-ordinary customer service and provide the best quality product to the consumer that we can find anywhere. If you have any questions, suggestions or comments, please call us at (888) 498-8587 or eMail us at CustomerSupport@pro-tec-online.com. We would love to hear from you.
Delivery time on ground shipments is estimated at 3-7 business days. Expedited orders, (2nd Day or Overnight) will ship out the same business day if placed by 12:00 Noon CST. Orders placed after 12:00 Noon or placed on a holiday, will ship the next business day. Orders placed on Friday before 12:00 Noon CST for expedited shipping will not be delivered until the following Monday or Tuesday depending on 2nd day or Overnight choice. Saturday delivery is available in some areas on many products by special arrangement. Additional fees may be assessed. Call (888) 498-8587 for special shipping arrangements, Monday - Friday 8am - 6pm. Overnight or special delivery shipments cannot be guaranteed in weather or "Act of God" related delays.
We do not ship to P.O. boxes, you must provide a street address.
"Free Shipping" does not include delivery to Alaska, Hawaii or Puerto Rico.
Sales Tax Information:
Sales Tax is only charged for shipments to Kansas locations.
We are securely setup to accept Visa, MasterCard, American Express and Discover. Be prepared to provide your credit card number, expiration date, CVV number (4 digit security number on back of card) and credit card company phone number. Money orders and Cashier's Checks are accepted can be mailed to:
Pro-Tec-Online.com
2081 N. Webb Rd.
Wichita, KS 67206
Security:
Our website provides secure ordering through SSL (Secure Socket Layer) technology. SSL technology is a protocol developed by Netscape that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made.
Thanks to an SSL-enabled web server and a Thawte SSL certificate, you as the customer connecting to our website is assured of three things; Message privacy: All information exchanged between you and us, such as credit card numbers and other personal data cannot be tampered with over the Internet. Message integrity: The data cannot be tampered with over the Internet. Rest assured, we have taken every precaution to make your shopping experience pleasant and rewarding.
You can tell that a website is secure in two ways.
1. When in the shopping cart or checkout page, you will see: https://www.pro-tec-online.com in the address bar. "S" indicates that the site is secure. Example:
2. You will see a padlock icon in the lower right of your browser. Examples: Internet Explorer: , Firefox: and Safari: (Safari's SSL logo is located at the top right corner of the Browser window)
Remember: only the checkout or shopping cart pages that contain your private information need to be secure.
We, at Pro-Tec-Online.com, carry only high quality professional grade products. We stand behind everything we carry. Our goal is to please our customer and provide the best products at the best possible price. Your satisfaction is always our priority.
Return and Exchange Policy:
You may return or exchange any returnable product within 15 business days of the order's ship date. Not all products are returnable due to health and sanitary reasons. Please see the individual product pages for details. To Return an Item: If you are returning a product for refund we will provide you a full refund of the product price less a minimum 20% restock fee and the original and return shipping cost. Any items sent for return that do not fall within the "How To Return an Item" guidelines below and this return policy will be returned at the customers expense.
How to Return An Item:
We only carry well packaged products; however shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
Write the Return Authorization Number clearly on the exterior of the return package. Failure to obtain and display the RA Number on the box exterior will void the return policy and the package will be refused and returned to you at your cost.
Ship the package to:
Pro-Tec-Online.com Returns
4969 S. Lulu Ct. Suite 50
Wichita, Ks. 67216
Q: Can I return an item after it has been used?
A: No. Items cannot be returned if they have been worn, washed or dirty due to use. Certain items are non-returnable due to health and sanitary reasons.
Q: What if my product is defective?
A: Customers that receive a defective item should contact us immediately at 1-888-498-8587 or email us at CustomerSupport@pro-tec-online.com, and upon our authorization customers may have to return the defective product for our inspection. If it is determined that the product is defective a replacement product will be sent without further charge. If the item is determined not to be defective the product may be returned under the guidelines of the return policy or the product will be returned to the customer at the customer´s expense.
After 30 days, warranties will be handled through the manufacturer; the customer will be responsible for return shipping.
Q: Can I change my shipping address after my order is processed?
A: Yes, you may change your address without any fee prior to the product being shipped. After the product has shipped, the customer will incur a $10.00 address change fee..
Return your Product:
Call (888) 498-8587 for a return authorization number for the product you want to return. Your account will be credited the full product price (not including shipping fees) once the product has been returned to our warehouse, inspected and approved as being in "resalable condition¹". There is a $4.00 exchange fee for each exchange item processed by our warehouse and all shipping charges to and from the warehouse is the responsibility of the customer unless we determine it to be an error of Pro-Tec-Online.com.
Place your New Order:
Your new order will be taken and processed just like your first order and your credit card will be charged for the new amount.
All items must be returned in "resalable condition". Once your returned item has been determined by us to be in resalable condition you will be refunded the full price of the product less shipping both ways. Returned products not in resalable condition will not be refunded the product price and will either be returned to the buyer at buyer´s expense (shipping fees) or disposed of for the buyer at buyer´s discretion.
There are a few items that have different return guidelines and may not be able to be returned due to health or hygiene reasons. All such product guidelines are listed and explained on the individual product page some require you to click a check-box accepting the terms and conditions before your order will be accepted through our shopping cart or by phone.
You may exchange any item without a restocking fee and your new product will be shipped to you right away and you will be charged the amount of the new purchase price plus shipping.
All items returned for exchange must be in resalable condition.
¹ Resalable Condition is determined in the sole and absolute discretion of Pro-Tec-Online.com and means that the product must be in the original manufacturer´s packaging including all manuals, instructions and boxes. The item must be not show wear in any manner, be used or dirty from use. Items in sealed containers such as plastic wrappers must be unopened. Certain products are not resalable and are notated as "not returnable" or "cannot be returned" on the product description page.
Cancellations:
Cancellation Policy:
If you cancel your order prior to processing you will incur no cancellation fee, however, any order that is canceled after processing will incur a 5% processing fee.
Q: What if I cancel my order after it has been shipped?
A: Unfortunately we cannot recall the item from the shipping company once it is in their hands. The shipping company charges fees for delivering and returning packages whether they are refused at delivery or not, which will be passed on to you the end consumer. Cancellation of an order after it has been shipped results in a minimum 10% restocking fee plus shipping expenses both ways. You are responsible for the value of the package until it arrives back at our warehouse. You will receive your credit once the product has been received in our warehouse in resalable condition (in our sole and absolute discretion).
Incomplete Orders:
If your order is not complete be sure to check your packing slip or your email in-box, as sometimes items are shipped separately or placed on backorder and you will be notified regarding the status of completing your order. Please contact us immediately upon receipt of your package if you feel your order is incomplete and there is not adequate explanation on the packing slip or if you do not receive an email from us within 2 business days of your order. If you have questions please call us at (888) 498-8587. Claims of missing products must be made within 5 days of receiving your order.
Q: What if I cancel my order while it´s on backorder?
A: As long as the backordered item has not already shipped before you cancel, your account will be refunded in full right away.
All prices listed are correct to the best of our knowledge, although every effort has been made; we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices. If an incorrect price has been charged to your credit card, a credit will be given to your card for that amount and you will be contacted and given the chance to purchase the item at the correct price.
, Firefox: 
and Safari: 
(Safari's SSL logo is located at the top right corner of the Browser window)